PRIVACY POLICY

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. Please contact us by mail at [email protected]

  • Uses of Information

    You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

    • To deliver products that you purchase from our website.
    • To inform and update you on the delivery of the product and for customer support purposes;
    • To provide you with relevant product information;
    • To process your orders and to provide you with the services and information offered through our website and which you may request;
    • To allow us to administer your registered account with us;
    • To conform to legal requirements or comply with legal process;
    • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

    The personal information we collect may include your:

    • Name
    • Telephone Number
    • Mobile Number
    • Delivery Address
    • Billing Address
    • Email Address

SECURITY

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

SHIPPING POLICY

Ships Time

Orders received will be processed and delivered to your door step within 3 – 5 working days via company transport.

Shipping Coverage

Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

Shipping Cost

The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Alternative Shipping Cost

We are charging different rates per order for delivery within Peninsular Malaysia.

Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

Return Policy

We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to [email protected]. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

To return your products, please send the whole product(s) back with its original packaging to:

Weng Hoa Flower Boutique Sdn Bhd.2

(A unit of the Black Tulip Group)

No 1 Lorong Hang Lekir

Off Jalan Hang Lekir

50000 Kuala Lumpur, Malaysia

Tel: 603-2032 5288, +014 6099045, +016 3394422 Fax: 603-2032 5199

COOKIES

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

WHAT ARE COOKIES?

Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

RE-TARGETING

Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analysing user behaviour from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

COMPLAINTS ABOUT BREACHES OF PRIVACY

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

 

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